Creating and verifying your Virtual Account
To open a Virtual Account on aurahoki link, you need a valid email address and a phone number. We send a verification code to both, and you confirm them to activate your account. This takes about two minutes. After that, we ask for your full name, date of birth, and a government ID number — this is our Know Your Customer (KYC) process, required by law in all jurisdictions where we operate.
We accept Indonesian national ID (KTP), passport, or driver's license. You upload a photo of your document through our secure portal. Our verification team reviews it during business hours — typically within one business day. Once approved, your Virtual Account is fully active and you can deposit and play.
We keep your identity information secure and encrypted. We do not share your data with third parties except where required by law. Your Virtual Account on aurahoki link is yours alone — no one else can access it without your login credentials.
If you forget your password, we send a reset link to your registered email. If you lose access to your email or phone, our support team can help you recover your account. We ask for identity verification to confirm you are the account holder, then we update your contact details and restore your access.
Deposit and payment methods
Your Virtual Account accepts six payment methods. Mobile wallets — DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet — process instantly. Bank transfers to mobile banking, local payment, online payment, or e-wallet also complete within seconds during business hours. We do not charge deposit fees, and your balance updates immediately so you can start playing right away.
We set minimum and maximum account preferences per transaction to protect your account. Minimums are low — typically a few thousand rupiah — so casual players can join easily. Maximums are high enough for serious players. If you need to adjust your limits, you can do so in your Virtual Account settings anytime.
- mobile banking: subject to verification, no fees, available across Indonesia
- local payment: subject to verification, no fees, widely used in Jakarta, Surabaya, Bandung
- online payment: subject to verification, no fees, integrated with Gojek ecosystem
- e-wallet: subject to verification, no fees, linked to Shopee account
- mobile banking: subject to verification, no fees, government-backed payment rail
- local payment: subject to verification, no fees, unified QR code standard
- Bank transfer (online payment, e-wallet, mobile banking, local payment): Instant during business hours, no fees
Game library and demo mode
Your Virtual Account gives you access to our full slot library. We host Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and dozens of other titles from Pragmatic Play, PG Soft, and Habanero. Each game displays its RTP (return-to-player percentage) and volatility rating so you can choose based on your preference.
We offer a free demo mode for every slot. You can play with virtual credits — no real money wagered — to learn the game mechanics, see the bonus features, and decide if you like it before you deposit. Demo mode is available to all users, verified or not, so you can explore our library anytime.
Balance management and withdrawal
Your Virtual Account balance is always visible on your dashboard. You see your current credit, your deposit history, and your withdrawal history. When you play a slot or place a sportsbook bet, your balance updates instantly. When you win, the payout is added immediately. When you lose, the bet is deducted right away.
You can withdraw your balance anytime. We process withdrawals to your registered payment method — online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account. We do not hold funds longer than necessary. Withdrawals are subject to verification windows to prevent fraud, but we aim to complete them within one business day. Your Virtual Account shows the withdrawal status so you always know where your request stands.
- Pending withdrawal
- Your withdrawal request has been received and is awaiting verification. This typically takes a few hours during business hours.
- Verified withdrawal
- Our team has confirmed your identity and destination account. The funds are being sent to your bank or e-wallet.
- Completed withdrawal
- The funds have left our account and are in transit to you. Arrival time depends on your bank or e-wallet processor.
Tournament participation and bonus tracking
Your Virtual Account tracks your participation in our daily and weekly slot tournaments. We run scheduled events across Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. When you play during a tournament window, your points accumulate automatically. Your Virtual Account dashboard shows your current rank, your points total, and the prize pool for the active tournament.
We also track bonus credits earned from tournaments. When you finish in the top ranks, we credit bonus funds to your Virtual Account. These bonuses carry a playthrough requirement — you must wager the bonus amount once on any eligible game before you can withdraw it. Your Virtual Account shows your bonus balance separately so you always know how much is real money and how much is bonus credit.
Account security and support
We protect your Virtual Account with encryption and multi-factor authentication. You can enable two-factor verification (2FA) in your account settings — we send a code to your phone every time you log in from a new device. This adds an extra layer of security so only you can access your account.
If you have questions about your Virtual Account, our support team is available during business hours. We offer multilingual help — English and Indonesian — via live chat, email, or phone. We can help you reset your password, update your payment method, explain a transaction, or investigate a dispute. We aim to respond within one business day.
Jurisdiction and access
Your Virtual Account on aurahoki link is available only where local law permits gaming. We ask every user to verify that access and use comply with their own jurisdiction's regulations. If you are in a supported region — whether Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere — and your account is verified, you can use all our products: slots, live-dealer tables, sportsbook, and esports markets.
If you have questions about whether our services are available in your area, contact our support team. We can provide information about regional restrictions and help you understand what is permitted where you are located.