aurahoki link Platform Account Terms

When you open an account on aurahoki link, you agree to our terms of service. These terms set out your rights and responsibilities, how we handle your funds, what happens if disputes arise, and the conditions under which we operate. We enforce these terms consistently across all users and all jurisdictions where we are licensed to operate.

Our terms cover account creation, identity verification, deposits and withdrawals, bonus conditions, game rules, dispute resolution, and jurisdiction restrictions. We update these terms from time to time — we notify you of material changes via email or in-app notice. By continuing to use aurahoki link after an update, you accept the new terms.

This page explains our key policies in plain language. If you have questions about any term, our support team is available during business hours to clarify.

Account creation and verification on aurahoki link

To open an account on aurahoki link, you provide your email address, phone number, full name, date of birth, and a government ID number. We verify your email and phone by sending confirmation codes. We then ask you to upload a photo of your government ID — we accept Indonesian national ID (KTP), passport, or driver's license.

Our verification team reviews your documents during business hours. This typically takes one business day. Once approved, your account is fully active and you can deposit and play. If we need clarification on your documents, we contact you via email or phone. If verification is denied, we explain why and may offer you the chance to resubmit.

• You must be of legal age in your jurisdiction to open an account on aurahoki link.
• You may hold only one account per person. Multiple accounts are prohibited.
• Your account is personal and non-transferable. You are responsible for keeping your login credentials secure.
• We reserve the right to suspend or close your account if we discover fraudulent information or suspicious activity.

Deposits, withdrawals, and our payment policy

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits are instant — your balance updates within seconds. We do not charge deposit fees. Minimum and maximum account preferences apply per transaction; these are displayed in your account settings.

You can withdraw your balance anytime your account is settled (no active bets). We process withdrawals to your registered payment method during business hours. We verify your identity and destination account to prevent fraud. Once verified, we send your funds immediately. We do not charge withdrawal fees. Withdrawal times depend on your bank or e-wallet processor — we do not control their processing speed.

Bonus terms and playthrough requirements

We offer bonuses from time to time — tournament prizes, promotional credits, or welcome offers. Each bonus carries specific terms. Bonus credits typically require a playthrough — you must wager the bonus amount once on eligible games before you can withdraw it. We display playthrough requirements clearly when you claim a bonus.

Bonuses are subject to expiration. If you do not use a bonus within the stated period, it expires and is removed from your account. We do not refund expired bonuses. Bonuses may be restricted to specific games or game categories — we specify these restrictions when you claim the bonus.

Game rules and dispute resolution on aurahoki link

Every game on aurahoki link is governed by specific rules. Slot games use certified random-number generators (RNG). Sportsbook markets settle according to official league results. Live-dealer games follow standard casino rules. We display game rules and settlement procedures in each game's info panel.

If you believe a game result is incorrect or a transaction was processed in error, contact our support team with your game ID or transaction reference. We investigate using our detailed logs. If we find an error on our side, we correct your account immediately. Our ruling is final — we do not replay games or rerun draws unless a confirmed system fault is identified.

RNG (Random Number Generator)

The certified system that determines slot game outcomes. We do not alter or manipulate RNG results.

Settlement

The process by which we determine the outcome of a bet and credit or debit your account. Settlement is final once logged.

Playthrough

The amount you must wager before bonus credits can be withdrawn. Playthrough is calculated as a multiple of the bonus amount.

Jurisdiction and service restrictions

Our services are available only where local law permits online gaming. We do not operate in jurisdictions where online wagering is prohibited. We ask every user to verify that access and use comply with their own jurisdiction's regulations. If you are in Jakarta, Surabaya, Bandung, Medan, Semarang, or another supported region, and your account is verified, you have full access to aurahoki link.

If we discover that an account is being used from a prohibited jurisdiction, we may suspend it and return any remaining balance to the registered payment method. We do not offer refunds for accounts suspended due to jurisdiction violations.

Account suspension and closure

We may suspend or close your account if you violate our terms, engage in fraudulent activity, use multiple accounts, or breach our jurisdiction restrictions. We may also suspend your account if we detect suspicious patterns that suggest money laundering or other illegal activity. If we suspend your account, we notify you via email and explain the reason.

If your account is suspended, you cannot deposit, withdraw, or play. Any remaining balance is held securely. If the suspension is temporary, we may restore your account once the issue is resolved. If the suspension is permanent, we return your balance to your registered payment method after a standard holding period.

Our data protection and privacy commitment

We protect your personal information with encryption and secure storage. We do not share your data with third parties except where required by law or to process your payments. We keep your identity documents, transaction history, and game logs confidential. You can request a copy of your data anytime by contacting our support team.

We use your data to verify your identity, process your deposits and withdrawals, detect fraud, and comply with legal obligations. We do not sell your data or use it for marketing without your consent. Our full privacy policy is available on our Privacy Policy page.

Limitation of liability and indemnification

We provide aurahoki link on an "as is" basis. We do not guarantee uninterrupted service, error-free games, or specific outcomes. We are not liable for losses resulting from your use of aurahoki link, including losses from game results, market movements, or technical issues — except where we have confirmed a system fault on our side.

You agree to indemnify us against claims arising from your use of aurahoki link, your violation of these terms, or your violation of applicable law. This means if someone sues us based on your actions, you agree to cover our legal costs and any damages awarded.

Changes to these terms

We may update these terms at any time. We notify you of material changes via email or in-app notice. We give you at least 14 days' notice before material changes take effect. If you do not agree with the changes, you may close your account and request a withdrawal of your balance. By continuing to use aurahoki link after the notice period, you accept the updated terms.

Contact and support

If you have questions about these terms or any aspect of aurahoki link, contact our support team. We are available during business hours via live chat, email, or phone. We offer multilingual support in English and Indonesian. We aim to respond to all inquiries within one business day. Our FAQ page covers common questions, and our About us page explains our service in detail.