aurahoki link Platform Privacy Notice

This page describes what we collect when you use aurahoki link and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, detect fraud, and comply with legal obligations. We do not sell your data or use it for marketing without your permission.

We store your data securely using encryption and access controls. We keep your information confidential and do not share it with third parties except where necessary to process payments or comply with law. You have the right to request a copy of your data, ask us to correct it, or request deletion in some cases. Our support team can help with any data request.

Our privacy practices apply across all jurisdictions where aurahoki link operates, including Jakarta, Surabaya, Bandung, Medan, and Semarang. We comply with data protection laws in all regions where we are licensed.

What we collect when you use aurahoki link

We collect several types of information when you create an account and use aurahoki link. Your identity data includes your full name, email address, phone number, date of birth, and government ID number. We collect this to verify who you are and comply with anti-money-laundering rules.

Your transaction data includes all deposits, withdrawals, and bets. We log the amount, time, date, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), and the outcome. We keep this data to process your payments, settle disputes, and detect fraud.

Your game data includes which games you play, your bets, your wins and losses, and your play history. We log this to calculate bonuses, resolve disputes, and detect problem patterns. Your technical data includes your IP address, device type, browser, and login times. We use this to secure your account and detect unauthorized access.

We collect only the data necessary to operate aurahoki link and comply with law.
We do not collect health information, biometric data, or sensitive personal details beyond what is required for identity verification.
We do not track your browsing outside aurahoki link or use cookies for marketing purposes.
You can view all data we hold about you by requesting a data export from our support team.

How we use your data on aurahoki link

We use your identity data to verify your account, process KYC (know-your-customer) checks, and comply with anti-money-laundering regulations. We use your transaction data to process payments, calculate bonuses, settle disputes, and detect fraud. We use your game data to calculate winnings, detect suspicious betting patterns, and resolve game disputes.

We use your technical data to secure your account, detect unauthorized login attempts, and improve aurahoki link's performance. We do not use your data for targeted advertising or marketing without your explicit consent. We do not sell your data to advertisers or data brokers. We share your data with third parties only in these cases: payment processors (to process mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), fraud-detection services (to prevent money laundering and account takeover), and legal authorities (if required by court order or law).

Note: Payment processors may retain your transaction data according to their own privacy policies. We do not control how they use your data after processing is complete.

Data retention and deletion

We keep your identity data for as long as your account is active. After you close your account, we retain your data for six years to comply with anti-money-laundering rules and tax requirements. We cannot delete this data earlier without breaking the law. We keep your transaction data for six years for the same reason.

We keep your game data for two years after your last login. If you request deletion of your account, we anonymize your game data so it cannot be linked to you. We keep aggregated, anonymized data indefinitely for analytics and service improvement.

Third-party processors and international transfers

We work with third-party companies to operate aurahoki link. Our payment processors handle deposits and withdrawals. Our hosting provider stores our servers. Our fraud-detection service analyzes transaction patterns. These third parties access your data only to perform their service and must keep it confidential.

Our servers may be located outside Indonesia. This means your data may be transferred to and stored in other countries. We ensure that any transfer complies with data protection laws and that third-party processors use the same security standards we do. If you have concerns about international data transfer, contact our support team.

KYC (Know Your Customer): The identity verification process we perform to comply with anti-money-laundering law. KYC checks confirm your identity matches your account information.
Encryption: A security method we use to scramble your data so only authorized aurahoki link servers can read it. Encrypted data cannot be accessed if intercepted.
Data export: A copy of all your personal data that we hold. You can request this anytime by contacting support during business hours.

Your rights regarding data on aurahoki link

You have the right to access all data we hold about you. You can request a copy anytime by contacting our support team. We provide the copy within 14 business days. You have the right to correct data if it is inaccurate — you can update your name, email, or phone number directly in your account settings. If you need help, our support team can assist.

You have the right to request deletion of your data in some cases. However, we may not be able to delete data that we are required to keep by law, such as transaction records for anti-money-laundering compliance. You have the right to request that we restrict how we use your data — for example, you can ask us not to use your email for service updates. You have the right to withdraw your consent for any optional data collection, though this may limit your ability to use aurahoki link.

Security measures we undertake

We encrypt all data in transit and at rest using industry-standard encryption. We restrict access to your data to authorized aurahoki link staff members only. We use multi-factor authentication to protect your account login. We regularly audit our security practices and conduct penetration testing to find vulnerabilities. We do not guarantee that no breach will ever occur, but we maintain security practices consistent with the online gaming industry.

You are responsible for keeping your login credentials confidential. If you suspect unauthorized access to your account, change your password immediately and contact our support team. We are available during business hours to help with account security issues.

Cookies and tracking on aurahoki link

We use cookies to keep you logged in and remember your account preferences. We use analytics cookies to understand how aurahoki link is used and to improve performance. We do not use tracking cookies for third-party advertising. You can disable cookies in your browser settings, but this may prevent aurahoki link from working properly.

We do not use beacons, pixels, or other tracking technology to follow you across the internet. Our analytics are limited to aurahoki link itself — we do not track your activity outside our platform.

Contact us about privacy

If you have questions about our privacy practices or want to exercise your data rights, contact our support team. We are available during business hours via live chat, email, or phone. We offer multilingual support in English and Indonesian. We aim to respond to all data requests within 14 business days. Our Terms and Conditions page explains our full legal obligations, and our About us page describes how we operate.